Refund policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at aloha@alohafromskin.com.
Return Policy
Aloha From Skin will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the Aloha From Skin guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact aloha@alohafromskin.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Damaged Items - What if I received a damaged or defective item?
We are so sorry you’ve had this experience, and we want you to contact us immediately to make things right. We will work with you to resolve the issue and provide a replacement or full refund, as needed.
If you receive a damaged or defective item, please submit a request to our email team aloha@alohafromskin.com.
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Exchanges (if applicable)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For all returns of exchanges please contact aloha@alohafromskin.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
When will I get my refund? - Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
If you still have not received your refund after this time-frame, please send us an email at aloha@alohafromskin.com and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at aloha@alohafromskin.com to let us know how we are doing. We hope you are completely satisfied with your purchase, but if you need to make a return or exchange, we are here to help. We take your feedback very seriously and are always striving to improve.